Features
Built for African businesses.
Not retrofitted for them.
Every feature in Milu was designed around how African businesses actually operate local networks, WhatsApp culture, and the need to handle high call volumes with a small team.
Voice AI
Real-time AI responses
Claude-powered LLM responds naturally to callers in under 1.5 seconds. No robotic pauses, no dead air.
Natural-sounding voice
ElevenLabs TTS gives your agent a warm, professional voice. Choose from multiple voice styles or use a custom one.
Multilingual support
Handles English today. Yoruba, Hausa, and Igbo coming soon — built for the African market.
Business tools
Custom knowledge base
Add your FAQs, hours, pricing, and policies. The agent answers from your content — never makes things up.
Appointment booking
Callers book appointments directly during the call. No third-party scheduling app required.
Smart escalation
When a caller needs a human, Milu transfers the call and sends you a WhatsApp summary instantly.
Analytics
Call analytics dashboard
Track call volume, top intents, AI resolution rate, and escalations. Updated in real time.
Full call transcripts
Every call is transcribed turn-by-turn and stored. Search and review any conversation at any time.
Infrastructure
Africa's Talking integration
Uses local telephony infrastructure — no international SIP, no expensive VOIP setup. Works with your existing number.