Features
Built for African businesses.
Not retrofitted for them.
Every feature in Milu was designed around how African businesses actually operate local networks, WhatsApp culture, and the need to handle high call volumes with a small team.
Voice AI
Real-time AI responses
Claude-powered LLM responds naturally to callers in under 1.5 seconds. No robotic pauses, no dead air.
Natural-sounding voice
ElevenLabs TTS gives your agent a warm, professional voice. Choose from multiple voice styles or use a custom one.
Multilingual support
Handles English today. Yoruba, Hausa, and Igbo coming soon — built for the African market.
Custom greeting & tone
Set the greeting, tone, and fallback message so the agent sounds like your brand.
Business tools
Custom knowledge base
Add your FAQs, hours, pricing, and policies. The agent answers from your content — never makes things up.
Products & services catalog
Add your products and services so the agent can answer “how much is it?” and “what do you offer?” accurately.
Appointment booking
Callers book appointments directly during the call. No third-party scheduling app required.
Orders & requests
Capture customer requests during calls (like orders and service requests) so your team can follow up quickly.
Smart escalation
When a caller needs a human, Milu transfers the call and sends you a WhatsApp summary instantly.
CRM & Sales
Contact CRM
Every caller becomes a contact with a full profile — call history, orders, appointments, and notes in one place.
Sales follow-ups
Schedule follow-up calls, WhatsApp messages, emails, and notes. Organised by overdue, upcoming, and done.
Sales pipeline stages
Track each contact as Lead, Contacted, Qualified, Proposal, Won, or Lost. Move deals forward from the dashboard.
Bulk WhatsApp broadcasts
Send personalised WhatsApp messages to all contacts or filtered segments — with rate limiting so you stay compliant.
Multiple businesses
Manage multiple brands or locations under one login. Switch between businesses instantly from the sidebar.
Dashboard
Call logs dashboard
See every call, status, duration, and resolution. Review conversations and track follow-ups.
Reports
Generate simple reports for your team so you can review performance and follow-ups.
Team access & roles
Invite team members and manage access so the right people can review calls and handle follow-ups.
Billing & plan management
See usage, invoices, and manage your plan directly from your dashboard.
Phone number management
Connect your number, manage verified numbers, and request additional numbers when you need them.
Analytics
Call analytics dashboard
Track call volume, top intents, AI resolution rate, and escalations. Updated in real time.
Full call transcripts
Every call is transcribed turn-by-turn and stored. Search and review any conversation at any time.
Infrastructure
Africa's Talking integration
Uses local telephony infrastructure — no international SIP, no expensive VOIP setup. Works with your existing number.
Role-based access
Keep business data separated by account and control what team members can access.